Effective Date: 13 September 2026
These Conditions of Carriage apply to every passenger ticket issued by or on behalf of E.Ekesons Transport Co. Ltd (“E.Ekesons”, “the Company”, “we”, “us” or “our”). By purchasing, accepting or using a ticket, the passenger confirms that the passenger has had a reasonable opportunity to read these Conditions and agrees to be bound by them.
These Conditions apply to tickets purchased through the E.Ekesons website, mobile application, terminal, booking office, Customer Care Centre, authorised agent or another approved sales channel. They apply to tickets purchased from 13 September 2026. Nothing in these Conditions excludes or restricts a consumer right or remedy that cannot lawfully be excluded under Nigerian law.
A ticket is valid only for the named passenger, route, destination, departure terminal, travel date, departure time, service class and journey shown on it. Tickets are personal, non-transferable and may not be resold. Passengers must provide accurate information and check all booking details before payment and immediately after issue. An unauthorised alteration, duplication, resale or manipulation may invalidate the ticket. Valid identification may be required.
FROM 13 SEPTEMBER 2026 UNTIL FURTHER NOTICE, PASSENGER-REQUESTED RESCHEDULING, REROUTING, TICKET TRANSFER, CHANGE OF TERMINAL OR DESTINATION, AND VOLUNTARY CANCELLATION OR REFUND ARE NOT PERMITTED AFTER A TICKET HAS BEEN ISSUED.
A passenger who changes plans, becomes unavailable, selects the wrong date, route or terminal, or otherwise fails to travel for a reason not caused by E.Ekesons is not ordinarily entitled to a refund, transfer, travel credit, rescheduling or rerouting. This restriction does not apply where E.Ekesons cancels or fails to provide the booked service.
Passenger-caused booking errors do not create a right to change or refund a ticket. A minor spelling correction that does not transfer the ticket may be centrally approved before departure, subject to identification. Where an error is directly caused by the E.Ekesons system or an authorised employee, E.Ekesons shall correct it without charge or provide an acceptable alternative or refund.
The applicable fare is the fare displayed through an authorised channel when payment is completed. A booking is confirmed only after verified payment and issuance of a valid ticket or reference. E.Ekesons is not bound by unauthorised verbal quotations, discounts or promises. Passengers must not pay into personal accounts. Verified duplicate payments shall be refunded.
Passengers must report at the correct terminal and complete check-in at least 30 minutes before departure. A passenger unavailable for boarding 10 minutes before departure may have the seat released. Late arrival, attendance at the wrong terminal or date, failure to travel, or presentation of an invalid or used ticket may constitute a no-show. A no-show ticket becomes invalid and its value may be forfeited without refund, rescheduling, rerouting or credit.
Departure and arrival times are estimates. A delay is not automatically a cancellation where E.Ekesons remains willing and reasonably able to operate. E.Ekesons may substitute a vehicle, consolidate departures, provide another departure time, move boarding within the same city or take other reasonable steps to complete the journey.
If departure from the original city is delayed by more than six hours for reasons substantially within E.Ekesons’ control, the passenger may remain on the service, accept a comparable alternative, receive full unused-value travel credit or receive a refund of the unused fare. A passenger who elects to travel after being informed of the delay cannot also claim a refund solely for that delay. Delays after departure do not ordinarily qualify for refund where the journey continues or reasonable onward arrangements are made.
E.Ekesons may reasonably change a vehicle, seat, time, boarding bay or departure terminal within the same city, or consolidate services. Minor operational changes that do not materially reduce the purchased class or prevent travel to the destination do not create a refund right. A materially different final destination requires passenger agreement.
If a passenger is moved to a materially lower-priced class, the passenger is entitled to the verified fare difference, equivalent credit or another available service in the purchased class. The passenger may reject a material downgrade before departure and request a refund of the unused fare.
THE RESTRICTIONS ON PASSENGER-REQUESTED REFUNDS DO NOT APPLY WHERE E.EKESONS IS RESPONSIBLE FOR FAILING TO PROVIDE THE BOOKED SERVICE.
Where E.Ekesons cancels or cannot provide the journey, the passenger shall be offered a seat on the next reasonably available comparable E.Ekesons service, another acceptable service, full unused-value travel credit or a refund of the full unused fare. The passenger shall not be compelled to accept a materially different route, destination or lower class instead of a refund.
If no comparable alternative can depart within six hours, or E.Ekesons confirms that it cannot perform, the passenger may elect credit or refund. A refund for a Company-caused failure shall not be reduced by a cancellation or administrative fee.
Refund applications must be made through an authorised Customer Care, website, designated email or terminal channel and include the passenger name, ticket reference, contact number, evidence of payment, route, date and reason. Approved refunds shall, where practicable, be returned through the original payment method after verification. Processing is targeted within 7–14 business days, excluding independent banking or payment-provider delays.
Only centrally authorised officers or system users may approve a refund, credit, transfer, fare adjustment or booking exception. Drivers, marshals, cashiers and unauthorised staff cannot promise or pay refunds.
Events genuinely beyond reasonable control include severe weather, flooding, impassable roads, civil unrest, security emergencies, third-party accidents, official action, external strikes, government restrictions, natural disasters, public-health emergencies and comparable unavoidable events. Internal staff shortages, avoidable dispatch failures or failure to provide a serviceable vehicle are not automatically force majeure.
During force majeure, E.Ekesons may delay, consolidate, relocate, suspend or cancel a service for safety. If the journey cannot be provided within a reasonable recovery period, the passenger shall be offered an alternative, travel credit or refund of the unused fare, subject to applicable law.
Passengers must allow sufficient time for appointments and connecting travel. To the extent permitted by law, E.Ekesons is not responsible for indirect or consequential losses such as missed flights, appointments, accommodation, income, profit, business or opportunity. This does not exclude liability that cannot lawfully be excluded or liability arising from fraud or wilful misconduct.
E.Ekesons may refuse or discontinue carriage for intoxication, illegal drugs, violence, abuse, threats, smoking, prohibited goods, interference with the driver, property damage, refusal of lawful safety instructions, or use of a fraudulent or invalid ticket. Where refusal results from the passenger’s serious misconduct, the ticket may be forfeited without refund. Refusal shall not be based on unlawful discrimination.
Unless otherwise stated, each fare-paying passenger may carry one reasonable cabin bag not exceeding 5kg and one checked item not exceeding 20kg, subject to space, safety, inspection and excess charges. Oversized, unsafe, leaking, prohibited, poorly packed or commercial goods may be refused or treated as cargo. Baggage loaded in the compartment must carry an official tag.
Cash, jewellery, electronics, documents, medicine, fragile or perishable items and other valuables should not be placed in checked baggage. Firearms, ammunition, explosives, fuels, compressed gas, corrosive or toxic substances, illegal drugs, stolen property, weapons and other unlawful or dangerous items are prohibited unless lawfully authorised and expressly accepted.
Missing or damaged checked baggage should be reported before leaving the destination terminal and formally submitted within 48 hours with the ticket, tag, identification and evidence of ownership and value. E.Ekesons is not responsible for ordinary wear, minor external damage, inadequate packing, undisclosed fragile contents, official seizure or unchecked items left in the cabin or terminal. Any limitation applies only to the extent permitted by law and does not exclude liability for fraud, wilful misconduct or negligence where exclusion is prohibited. Unclaimed property may be stored for three months and then lawfully disposed of after reasonable efforts to contact the owner.
Passenger tickets cover passengers and permitted baggage only. Unaccompanied goods, commercial consignments and separately accepted items are governed by the applicable E.Ekesons or Easy Cargo waybill, tariff and cargo conditions. Senders and receivers may be required to provide identification, declarations, contact information, security verification or OTP.
No unaccompanied child under 12 shall ordinarily be carried. Proof of age, identity or authority may be required. Children occupying seats require valid tickets.
Passengers must consider medical fitness. Between 28 and 35 weeks of pregnancy, a recent fitness certificate may be required; after 36 weeks, carriage may be refused on reasonable safety grounds. Passengers requiring mobility, medical or other assistance should notify E.Ekesons before booking. If an essential confirmed arrangement cannot be provided, the passenger may accept a suitable alternative or obtain a refund.
Smoking and electronic cigarettes are prohibited. Alcohol must not be consumed without authorisation and illegal drugs are prohibited. Animals are not ordinarily carried, although trained assistance animals may be considered subject to advance notice, law and safety requirements.
Passengers are responsible for valid identification and travel documents and must submit to reasonable ticket, identity, baggage and security checks. Failure caused by missing documents, false information or refusal of a lawful check does not ordinarily qualify for refund.
E.Ekesons shall maintain insurance required by law, but this is not comprehensive personal travel insurance. Passengers should arrange any additional cover they require.
Personal information may be processed for booking, payment, identification, security, customer service, cargo and legal compliance and may be shared as necessary with processors, technology providers, insurers, professional advisers, authorised partners, regulators, law enforcement and security agencies in accordance with the Privacy Policy and Nigerian data-protection law.
Formal complaints should be submitted within 14 days, without extinguishing any right that cannot lawfully be limited. Include passenger details, ticket reference, route, date, incident, requested remedy and supporting evidence.
To the extent permitted by law, E.Ekesons is responsible only for direct and reasonably foreseeable loss caused by proven breach. Nothing excludes liability for fraud, wilful misconduct, death or personal injury where exclusion is prohibited, statutory consumer remedies or any liability that cannot lawfully be excluded.
These Conditions are governed by Nigerian law. The parties should first use the Company complaints procedure, without preventing lawful regulatory complaints or court action. If any provision is invalid, the remainder continues in effect. E.Ekesons may amend these Conditions prospectively and shall publish the effective date; no material amendment shall retrospectively remove a right attached to an earlier ticket unless permitted by law.
Website: www.ekesons.com
Customer Care: 09099900911 / 09099900988
Support hours: 8:00 a.m.–5:00 p.m., subject to published updates.
IMPORTANT NOTICE: From 13 September 2026, passenger-requested rescheduling, rerouting, ticket transfer, change of terminal, voluntary cancellation and voluntary refund are temporarily suspended. This does not apply where E.Ekesons cancels or is responsible for failing to provide the journey; in that case the passenger will receive an appropriate alternative, credit or refund under these Conditions and applicable law.